1. About This Policy
Work Matter Solutions Pty Ltd (ABN 97 698 208 516) is committed to protecting the privacy of individuals' personal information. This policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our services, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your personal information to us, you consent to the practices described in this policy.
2. What Information We Collect
We may collect the following kinds of personal information:
- Identity and contact details — your name, email address, telephone number, company name and role.
- Enquiry and service information — details you provide when contacting us, requesting a quote, or engaging our workforce consulting services, including information about your business, employees and workplace matters.
- Website usage data — information collected automatically through cookies and similar technologies, including your IP address, browser type, operating system, pages visited and the date and time of your visit.
- Employment-related information — if you are a candidate placed through our recruitment services, we may collect your resume, employment history, qualifications, references and other information relevant to potential placement.
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you fill out forms on our website, contact us by email, or communicate with us in person or by telephone.
- From third parties, including referees, previous employers, educational institutions and background-check providers, where you have consented or where permitted by law.
- Automatically through cookies and analytics tools when you browse our website.
4. Why We Collect Your Information
We collect, hold and use personal information for the following purposes:
- To respond to your enquiries and provide the workforce solutions, HR consulting, recruitment, training and other services you request.
- To assess your suitability for employment or placement opportunities through our recruitment division.
- To communicate with you about our services, industry updates and events, where you have consented to receive such communications.
- To improve our website, services and client experience through analytics and feedback.
- To comply with our legal and regulatory obligations under Australian law.
5. Disclosure of Information
We may disclose your personal information in the following circumstances:
- To our employees, contractors and professional advisers who need the information to perform their duties and who are bound by confidentiality obligations.
- To third-party service providers who assist us in operating our business, such as IT hosting, email delivery, analytics and background-check providers. These providers are contractually required to handle your information securely and only for the purposes we specify.
- To prospective employers, where you are a candidate and have consented to such disclosure.
- As required or authorised by law, including to comply with a legal obligation, court order or regulatory request.
We will not sell, trade or rent your personal information to third parties for marketing purposes.
6. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device by your web browser.
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
We use this data in aggregated, de-identified form to understand how visitors interact with our site and to improve its performance and content.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure storage, access controls, and encryption of digital records. However, no data transmission over the internet can be guaranteed as completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Australian laws and professional obligations. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
9. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
- Withdraw your consent to our use of your information at any time, subject to legal or contractual restrictions.
- Request that we delete your personal information, where we are not required by law to retain it.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act.
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable period and in accordance with the Privacy Act.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Email: [email protected]
Postal: Work Matter Solutions Pty Ltd, Victoria 3000, Australia
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised effective date. We encourage you to review this policy periodically.
Effective date: 1 June 2026